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Shop Our During Savage Hours & Save 20% On Your Purchase From 2-4PM PST. Sale. Use Code "SAVAGE" At Checkout.

FAQ's

Can I Return Or Exchange Items That Were Purchased On Sale?

All final sale items cannot be returned or exchanged. For more details please see our Return Policy.

How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

When Will My Order Ship?

Most orders ship within 3 business days of purchase, however, please allow up to 5 business days for receipt. Shipping times may vary due to availability of merchandise and inclement weather. Orders are not shipped on the weekends or holidays.

Where Is My Order Confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add hello@fixateboutique.com to your safe sender list.

You can also check your order status by signing into your account on our website.

My Order Status Says “Processing.” What Does That Mean?

“Processing” means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to “Shipped.”

Why Was My Order Canceled?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. 

Do You Have Any Store Locations?

Yes, on the Internet! We’re an online-only fashion store, which means you can shop with us 24/7 from around the world!

I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

 

For any further questions please contact us at support@fixateboutique.com you will receive a response within 24 business hours. This can be done by using the form below or you may email us directly. Please be sure to provide all information requested in the form below if emailing directly, to insure rapid resolution.

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